On July 16th, 2025, Microsoft published the 2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform and Copilot Offerings, introducing new and improved capabilities set to release between October 2025 and March 2026. This release wave delivers a broad set of updates across business applications and platform capabilities, with a strong focus on AI-driven processes, cross-app integration and industry-specific innovation.
Early access for selected features begins on August 4, 2025, allowing organizations to explore key functionalities ahead of general availability, which will roll out in phases from October through March.
Highlights from Dynamics 365
Microsoft Dynamics 365 Customer Insights
Data enhances Microsoft Copilot and agents with real-time, unified customer profiles, enabling teams to act on insights within their workflow. With enriched data, seamless platform integration, and faster processing, businesses can deliver timely, personalized experiences that boost engagement and conversions.
Microsoft Dynamics 365 Customer Insights – Journeys
Microsoft Dynamics 365 Customer Insights – Journeys empowers businesses to craft personalized, AI-driven customer experiences across all touchpoints. With Copilot, agents, and enhanced orchestration tools, teams can engage the right audiences at scale, streamline lead generation, and accelerate growth.
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales brings the power of AI to help sellers achieve their targets and automate busywork. Microsoft Copilot delivers actionable insights in the flow of work, while AI agents research and engage leads, drive purchase intent, and proactively bring key insights and emergent deal risks—helping sellers close more deals faster. A reimagined interface reorients sellers from data to insights.
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service continues to enhance agentic and Copilot capabilities for case and knowledge management, as well as AI-driven routing.
Microsoft Dynamics 365 Contact Center
Microsoft Dynamics 365 Contact Center continues to enhance agentic and Copilot capabilities to automate the service journey across digital and voice channels, along with the introduction of new omnichannel and supervisor capabilities in the 2025 release wave 2.
Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Field Service will deliver AI agents, enhanced scheduling tools, mobile usability improvements, and deeper Microsoft 365 integration in the upcoming release wave.
With innovations across inspections, vendor coordination, and connectivity with Microsoft Dynamics 365 Project Operations, Field Service empowers organizations to deliver smarter, faster, and more seamless service at scale.
Microsoft Dynamics 365 Finance
Microsoft Dynamics 365 Finance brings global-scale finance and agentic operations to our customers, including agents that can lead to faster financial close and provide additional automation and optimization across large scale operations, as well as enhancements to business performance analytics and planning solutions.
Microsoft Dynamics 365 Supply Chain Management
Microsoft Dynamics 365 Supply Chain Management can enhance demand planning with event and promotion forecasting, and help improve quality management for sample handling, while the Supplier Communications Agent will automate vendor interactions.
New supplier engagement tools and warehouse app upgrades will also be introduced to further streamline operations and boost efficiency.
Microsoft Dynamics 365 Project Operations
Microsoft Dynamics 365 Project Operations will continue to deliver powerful enhancements across the project lifecycle. These include improved mobile and browser experiences for time and expense, better project planning with enterprise custom fields, streamlined billing and invoicing workflows, and expanded support for stocked items, investment projects, and migrations to the modern architecture.
Microsoft Dynamics 365 Human Resources
Microsoft Dynamics 365 Human Resources can enhance the hire-to-retire journey with Microsoft Entra ID and Microsoft Viva Connections integration to help reduce duplication. New agentic capabilities will be introduced to streamline onboarding with guided experiences and automation.
Recruiter assist will also now support job description generation and interview assistance, helping to improve efficiency across hiring and onboarding.
Microsoft Dynamics 365 Commerce
Microsoft Dynamics 365 Commerce advances in-store experiences by providing a mobile-first point-of-sale that provides business continuity even during a business outage. Improvements to the Adyen payment connector allows modern payments like Pay by Link across channels, offering more purchasing options for omnichannel customers.
Additionally, omnichannel unified pricing enables retailers to establish more intricate pricing structures, helping them remain competitive.
Microsoft Dynamics 365 Business Central
Microsoft Dynamics 365 Business Central introduces AI agents to enhance efficiency and automation in the 2025 release wave 2. These agents seamlessly integrate to execute complex tasks, generate reports, automate processes, and optimize order creation using natural language processing.
Furthermore, this release focuses on quality management, subcontracting, sustainability, and e-document capabilities.
Highlights from Microsoft Power Platform and Microsoft Copilot Studio
Microsoft Copilot Studio
Microsoft Copilot Studio continues its journey to make agent creation and operation even easier and more powerful with autonomous agents in Microsoft 365 Copilot, the ability to build complete teams of agents that work seamlessly together, and improved governance for enterprise scalability.
Copilot Studio will offer even deeper integration with Azure AI Foundry and the Microsoft Graph, helping to ensure your agents can use the latest AI technology in coordination with your data in Microsoft Graph.
Microsoft Power Apps
Microsoft Power Apps enhances human and agent collaboration with a new agent feed to supervise the work of agents and extensible built-in agents for common tasks like enter, explore, visualize, and summarize data.
Bring business problems to Plan Designer and a team of agents will help you build enterprise solutions, including apps, agents, Microsoft Power BI reports, and more. Vibe code with the App Agent to create data-connected experiences—just describe what you need or provide an image, and it can be done.
Microsoft Power Pages
Microsoft Power Pages enables businesses to build secure, data-driven portals effortlessly. In this wave, we will further expedite site building for low-code makers and pro developers to help build intelligent sites for your employees, customers, and partners.
The introduction of enhanced security agent features will further empower low-code makers, pro developers, and admins with actionable insights and abilities for securing their websites.
Microsoft Power Automate
Microsoft Power Automate is transforming how enterprises automate complex business processes through new human-in-the-loop experiences, such as advanced approvals and AI-native capabilities, such as generative actions and intelligent document processing.
To manage complex automations at scale, a comprehensive suite of governance, observability, and security controls will be introduced to the Automation Center and Power Platform admin center.
Microsoft Dataverse
Microsoft Dataverse continues to serve as a trusted low-code data platform, enabling the creation of scalable agents, Copilot applications, and automations. This update introduces enhancements to core agentic capabilities, including Dataverse for Agents and Dataverse Search to support smarter, AI-ready experiences.
New features such as Dataverse Model Context Protocol (MCP) Server and AI-powered business logic tools further expand the ability to build dynamic, intelligent solutions grounded in enterprise data.
Microsoft Power Platform Governance and Administration
Microsoft Power Platform governance and administration will become the unified governance hub for managing intelligent agents, agent-driven apps, and automated workflows across the Microsoft ecosystem in this release wave. This will provide a secure, governable, reliable platform for agent development.
What This Means for Your Business
Whether you’re in manufacturing, retail, professional services, or energy and resources, the 2025 release wave 2 brings significant enhancements to help your teams do more – with less manual effort and greater intelligence.
AI-powered agents, cross-app connectivity and deeply integrated Copilot experiences are transforming how work gets done, making it easier to adapt, scale and innovate in a competitive market.
