Dynamics 365
Customer Insights
Connect with Your Customers and Drive Growth for Your Business
Unify Customer Data and Real-time Journeys with Copilot to Drive Engagement
Microsoft Dynamics 365 Customer Insights unites customer data with real-time journey orchestration and Microsoft Copilot, empowering your teams to uncover new insights and deliver personalized customer experiences with next-generation AI. It lays the foundation for creating truly personalized, responsive, and connected customer journeys across sales, marketing, and service teams.
Say goodbye to fragmented data and time-consuming manual content creation. With Dynamics 365 Customer Insights, you can boost your creativity with recommended content ideas from Copilot and break down barriers for your teams with access to data and target segments.
•Dynamics 365 Customer Insights – Data
Gain a most comprehensive view of your customers by unifying customer, operational, and IoT data in real time.
• Dynamics 365 Customer Insights – Journeys
With AI and natural language input assistance, business users can build trigger-based journeys that reach customers across multiple touchpoints, growing relationships from prospects, through sales and support.
Why Dynamics 365 Customer Insights?
Get a Richer View of Customers: Data analysts can unify transactional, demographic, and behavioral data with AI-powered identity management for a holistic view of customers: Copilot in Customer Insights lets you use natural language to explore, analyze, and understand customer data and discover new insights.
Deliver Connected Customer Journeys: Marketers can describe their desired outcomes in their own words and let Copilot seamlessly create new customer segments and journeys. They can also simplify content creation with text and image recommendations that can be tailored to suit your brand and audience.
Nurture and Share Leads: Hand off scored, qualified leads to sellers automatically and measure pipeline success with prebuilt analytics dashboards. Sellers receive a unified timeline of customer interactions, prioritized leads, and personalized product recommendations from their marketing team.
