Microsoft Expands Dynamics 365 Capabilities on the Path to Agentic ERP

AI is changing not only what ERP can do, but how work gets done. Microsoft’s latest Dynamics 365 announcement brings new capabilities across core business operations while advancing its vision for agentic ERP, where people and AI work together across business processes.

 

The focus is increasingly on connecting people, data and processes so AI can work with the context of the business, rather than operating separately from it. The announcement also marks a shift toward a more continuously updated roadmap, with a view of new and upcoming Dynamics 365 capabilities through March 2027.

 

What is Changing Across Dynamics 365?

 

The new capabilities cover some of the most important areas of business operations.

 

Finance

 

Dynamics 365 Finance is getting a redesigned financial journals experience aimed at higher transaction volumes and more complex cross-legal-entity scenarios. Account Reconciliation Agent is being expanded to resolve exceptions in bulk, while Accounts Payable (AP) automation gains AI invoice recognition and suggestions for completing finance entries.

 

Finance Agent is also gaining skills for reconciliation, data preparation, variance analysis, collections and business intelligence across Microsoft 365 surfaces including Copilot, Excel, Outlook and Teams, with native Finance connectivity and connectors to other systems.

 

Microsoft is also making its Business Performance Planning demo data and starter kit generally available, alongside France e-invoicing and e-reporting support.

 

Supply Chain Management

 

Supply Chain Management is gaining more decision support across procurement, planning, supplier engagement and warehouse operations.

 

A procurement agent impact analysis capability, now in public preview, can trace a supplier-proposed purchase order change through affected sales orders, production orders, transfer orders and projected inventory. Demand planning now includes generally available generative insights for seasonality, trends and signal correlations, alongside external signals such as inflation, pricing and weather.

 

Supplier Engagement is in public preview, bringing onboarding, RFQs (requests for quotation), purchase orders and invoicing into a connected workspace and supplier portal. Microsoft is continuing to expand warehouse management capabilities, with dynamic item placement coming next. Rental management capabilities are also coming to public preview, connecting quoting, contracts, inspections, returns and billing.

 

Project Operations

 

For project-based businesses, new capabilities focus on keeping scope, financials, billing and resources aligned as projects change.

 

Change order management is coming to public preview, providing a structured and auditable way to incorporate contract changes into billing schedules. Subscription billing is also coming, with recurring billing schedules, invoice generation and flexible and tiered pricing.

 

A new time-phased staffing view brings task assignments, project bookings and available capacity into one timeline. Microsoft is also adding an option to recognize project revenue against the original cost estimate when that accounting approach is appropriate.

 

Commerce

 

Dynamics 365 Commerce is expanding its B2B capabilities, including a single sign-in for buyers managing purchases across multiple outlets, legal entities and fulfilment channels, with on-account and credit validation. Trade POS is also gaining bulk order capture, contacts on orders and quotations, direct order release to the warehouse and streamlined pickup workflows.

 

On the agentic side, the Dynamics 365 Commerce MCP server is now in public preview, providing a foundation for customers and partners to develop their own agentic commerce scenarios.

 

Field Service

 

Field Service is gaining a Scheduling Operations Agent, currently in public preview, which can help dispatchers optimize multiple resources against defined objectives and review proposed changes before applying them. Scheduled optimisation is planned as a next step.

 

Connected workflows across Field Service, Project Operations and Finance are now generally available. Work orders can be created directly from or linked to project tasks, connecting field execution with project scope and task-based billing. A mobile-first notes experience is also generally available, allowing technicians to capture text, images and video directly in work orders.

 

Human Resources

 

Dynamics 365 Human Resources is expanding across the employee lifecycle, from talent pools, referrals, digital offers and preboarding through learning, succession, performance, benefits, leave, HR-aware time entry and reporting.

 

Agentic capabilities are also being introduced into HR. Candidate assessment and onboarding are gaining agentic experiences, while new HR business skills will make more hire-to-retire workflows available through Microsoft Copilot, Copilot Cowork and agents.

 

Sustainability

 

Microsoft is also strengthening Dynamics 365 Sustainability around governance and auditability.

 

New capabilities are designed to provide clearer data trails for sustainability reporting, including source activity data, emission factors, calculation logic and reporting filters. Reporting period controls and governed ESG data collection are also being introduced to support more structured review, evidence and approval processes.

 

A New Way of Following the Dynamics 365 Roadmap

 

There is another important change behind these product updates. Microsoft is moving beyond traditional release waves with its AI at Work roadmap, providing a more continuously updated view of innovation across Dynamics 365, Power Platform and Dataverse.

 

The latest announcement gives a snapshot of new and upcoming Dynamics 365 ERP capabilities through March 2027. For organisations planning their ERP roadmap, this provides a clearer view of what is becoming available and what is coming next.

 

The Foundation Still Matters

 

The most significant part of this announcement may not be any single new feature. As more agents interact with ERP processes, the quality of the underlying ERP environment becomes increasingly important.

 

Reliable data. Connected processes. Clear business logic. Appropriate security. Defined permissions.

 

These are what allow agents to work with business context rather than simply generate information around it. That is the direction Microsoft is describing with agentic ERP: connecting how people work with how the business operates, while keeping Dynamics 365 at the centre of the business process foundation.

Unified Pricing Management (UPM) in Dynamics 365 Supply Chain Management

Unified Pricing Management (UPM) is a comprehensive solution that enables businesses to efficiently set, manage, and apply pricing rules across various sales channels.

 

Designed for flexibility and scalability, UPM allows organizations to maintain consistent pricing strategies while adapting to market demands and customer needs.

 

Key Features of UPM

 

• Centralized Pricing Control – Businesses can define pricing structures in a single place, ensuring consistency across different sales and order processes.

 

• Flexible Pricing Rules – UPM supports tiered pricing, volume discounts, and promotional offers, allowing for dynamic price adjustments.

 

• Omnichannel Compatibility – The system seamlessly integrates with multiple sales channels, including e-commerce, retail, and B2B transactions.

 

• Advanced Discounting Mechanisms – Users can configure complex discounting scenarios based on customer groups, product categories, or purchase volumes.

 

• Scalability for Business Growth – Whether managing simple price lists or advanced pricing strategies, UPM adapts to growing business needs.

Benefits of UPM

 

• Ensures consistent and transparent pricing policies;
• Reduces manual pricing errors and discrepancies;
• Enhances customer satisfaction through accurate and competitive pricing;
• Streamlines pricing updates across the organization.

 

UPM is a powerful tool for businesses looking to optimize pricing strategies while maintaining flexibility in a competitive market.

 

Pricing Components in Unified Pricing Management

 

Unified Pricing Management (UPM) determines pricing based on several key components:

 

• Price Attributes – These provide a flexible way to define pricing factors by using data from customers, products, sales order headers, and sales order lines. Since they integrate with the customer and product attribute framework, they are highly customizable. Additionally, extension points are available for further modifications.

 

• Price Component Codes – These serve as the foundational elements of the pricing structure by grouping related price attributes. When setting up price and discount rules, each rule is assigned to a specific price component code.

 

• Price Structures – These define the order in which price component codes are applied. A company can use a single price structure or multiple structures based on different order attributes. The embedded pricing logic ensures that a base price is established before any adjustments are applied (Base Price + Adjustments = Final Selling Price).

 

• Concurrency Modes – These determine how the final price is calculated when multiple pricing rules apply to the same price component code, ensuring accurate price determination. 

 

In summary, Unified Pricing Management (UPM) in Dynamics 365 Supply Chain Management provides a structured and flexible approach to pricing.

 

By leveraging price attributes, component codes, structured pricing logic, and concurrency modes, businesses can ensure consistency, transparency, and adaptability in their pricing strategies.

 

This comprehensive system not only streamlines pricing operations but also enhances accuracy and competitiveness across multiple sales channels.

 

Microsoft Dynamics 365 Applications – What’s New

More and more companies, especially now given the state of the world, opt for digital transformations in many sectors of their businesses. Microsoft has followed this movement every step of the way of providing its clients with customizable solutions to best suit any businesses and their needs.

 

Thanks to the variety of available solutions for digital transformation fit for financial services, retail, healthcare, and much more, Microsoft has been able to help its clients adjust seamlessly to the ever-growing technological demands that arise.

 

On this topic, you may come across new and recently updated Microsoft Dynamics 365 suite.

 

Microsoft Dynamics 365 Applications

 

Microsoft Dynamics 365 is a total business software package, ERP, and CRM solutions, comprised of multiple applications. Applications offered are Sales, Customer Service, Field Service, Human Resources, Finance, Project Operations, Supply Chain Management,  Commerce, Project Service Automation, Marketing, and Business Central.

 

What is important to note here from the aforementioned is the news regarding splitting Dynamics 365 for Finance and Operations in new separated applications that covers parts of the business functionalities that offer one ERP system.

 

What was formerly known as Dynamics 365 Finance and Operations has now been split into separate applications and with that, we now have Dynamics 365 Finance, Dynamics 365 Supply Chain Management, Dynamics 365 Project Operations, Dynamics 365 Commerce, and Dynamics 365 Human Resources. This change was made in order to offer greater flexibility to the users to apply the applications per their business processes’ needs.

 

Let make a quick overview of what the new applications offer to the Microsoft Dynamics 365 community.

 

Dynamics 365 Finance

 

Dynamics 365 Finance is the application used to simplify and automate global financial operations. This is the only solution you will need for all financial plans and decisions.

 

With Finance, all company expenses can be automated, saving on time and manpower. Automated financials results in greater control over regular expenses, cash flow, budgeting, and much more.

 

In addition, coming soon there will be Finance Insights with which predictions of financial success would become much easier and more accurate.

 

 

• Increased awareness of company-wide finances with real-time analytics;

 

• Taking advantage of AI with machine learning, predictive recommendations ensures an increase in profits and simplifies decision making;

 

• Simplified financial planning and budget control with financial process automation;

 

• Ensured compliance with local (and global) financial and business requirements with customizable payment, tax, and reporting formats.

 

Dynamics 365 Supply Chain Management

 

Dynamics 365 Supply Chain Management is the new application used to streamline all company operations from production to transportation and more.

 

Apart from automation of supply of stock, with which overstocking or lack of stock can be avoided, with Supply Chain Management you can modernize warehouse management as well as prolong the life of equipment with regularly scheduled maintenance aided by IoT and mixed reality.

 

 

• A greater understanding of warehousing capacity, shipping operations, and turnover of materials in real-time;

 

• Improvement of manufacturing operations and delivery processes by using machine learning and increase the productivity of people, processes, and equipment with mixed reality;

 

• Ensured timely availability of necessary materials and products on designated locations with automatization of supply chain operations;

 

• Increased product quality with integrated quality-control.

 

Dynamics 365 Commerce

 

Dynamics 365 Commerce, formerly known as Retail, offers its users a full omnichannel solution that unifies back-office, in-store, call center, and digital experiences.

 

With Commerce, retailers can forge a stronger connection and have a better understanding of their customers’ needs. With this solution, online stores work seamlessly on any device.

 

 

• Ability to engage with customers at any stage and have access to a comprehensible view of every client;

 

• Highly scalable to fit the specific needs of e-commerce;

 

• Simplify the creation of interesting and intelligent storefronts with easy-to-use development tools;

 

• Maximize profits and customer loyalty by using all AI has to offer, from targeted recommendations to insights.

 

Dynamics 365 Human Resources

 

Dynamics 365 Human Resources is an application for people. Any company that cares for its employees wants to make their day to day office life simpler so they can focus on more important things.

 

With this solution, all HR-related questions are easily accessible to the employees through self-service tools. HR management has never been so simple as this app can be easily tailored to fit companies of any size and help them simplify and organize all HR programs such as compensation, benefits, absence, and more.

 

 

• Keep track of employee KPIs, certifications, training, and skills by creating detailed employee profiles;

 

• Very adaptable allowing any company, whatever size or vocation, to successfully scale, extend, and connect to existing systems;

 

• Ability to optimize HR programs by simplifying absence reporting, optimizing benefits, managing recruiting, and much more.

 

Dynamics 365 Project Operations

 

Dynamics 365 Project Operations is the latest release and it’s set to be available in October of 2020. Project functionality that used to come native to Dynamics 365 Finance and Dynamics 365 — Project Service Automation will now be merged and available as Dynamics 365 Project Operations.

 

Businesses that work with project-based services know that this is cooperative work. Dynamics 365 Project Operations was created with this in mind, so the goal is to unify operational workflows within a single application for increased productivity and timely project delivery.

 

 

• Greater visibility for better collaboration between previously disconnected systems with the goal of precise tracking of project expenses, delivery dates, timely billing, and more;

 

• Supply teams with the right insights to better understand every step made with visibility into the back-end and front-end processes of the same application;

 

• Faster client billing and reimbursement with simplified processes of reporting time and expenses.

 

These are only a few of the capabilities of these new applications. Now as Microsoft keeps up to date with the needs of its users, so do we. As a Gold Partner specialized in delivering Microsoft Dynamics 365 services that cover the ERP part of the suit, we keep up with the latest Microsoft updates and help our clients to adapt more easily.

 

The developers and consultants here at Axapta Masters are skilled at these new applications and up to the task of assisting our clients as they begin to integrate them for themselves.

 

If you are interested in our services, or you have an idea of how can we help, feel free to drop us a line in the Contact section.