Microsoft Expands Dynamics 365 Capabilities on the Path to Agentic ERP

AI is changing not only what ERP can do, but how work gets done. Microsoft’s latest Dynamics 365 announcement brings new capabilities across core business operations while advancing its vision for agentic ERP, where people and AI work together across business processes.

 

The focus is increasingly on connecting people, data and processes so AI can work with the context of the business, rather than operating separately from it. The announcement also marks a shift toward a more continuously updated roadmap, with a view of new and upcoming Dynamics 365 capabilities through March 2027.

 

What is Changing Across Dynamics 365?

 

The new capabilities cover some of the most important areas of business operations.

 

Finance

 

Dynamics 365 Finance is getting a redesigned financial journals experience aimed at higher transaction volumes and more complex cross-legal-entity scenarios. Account Reconciliation Agent is being expanded to resolve exceptions in bulk, while Accounts Payable (AP) automation gains AI invoice recognition and suggestions for completing finance entries.

 

Finance Agent is also gaining skills for reconciliation, data preparation, variance analysis, collections and business intelligence across Microsoft 365 surfaces including Copilot, Excel, Outlook and Teams, with native Finance connectivity and connectors to other systems.

 

Microsoft is also making its Business Performance Planning demo data and starter kit generally available, alongside France e-invoicing and e-reporting support.

 

Supply Chain Management

 

Supply Chain Management is gaining more decision support across procurement, planning, supplier engagement and warehouse operations.

 

A procurement agent impact analysis capability, now in public preview, can trace a supplier-proposed purchase order change through affected sales orders, production orders, transfer orders and projected inventory. Demand planning now includes generally available generative insights for seasonality, trends and signal correlations, alongside external signals such as inflation, pricing and weather.

 

Supplier Engagement is in public preview, bringing onboarding, RFQs (requests for quotation), purchase orders and invoicing into a connected workspace and supplier portal. Microsoft is continuing to expand warehouse management capabilities, with dynamic item placement coming next. Rental management capabilities are also coming to public preview, connecting quoting, contracts, inspections, returns and billing.

 

Project Operations

 

For project-based businesses, new capabilities focus on keeping scope, financials, billing and resources aligned as projects change.

 

Change order management is coming to public preview, providing a structured and auditable way to incorporate contract changes into billing schedules. Subscription billing is also coming, with recurring billing schedules, invoice generation and flexible and tiered pricing.

 

A new time-phased staffing view brings task assignments, project bookings and available capacity into one timeline. Microsoft is also adding an option to recognize project revenue against the original cost estimate when that accounting approach is appropriate.

 

Commerce

 

Dynamics 365 Commerce is expanding its B2B capabilities, including a single sign-in for buyers managing purchases across multiple outlets, legal entities and fulfilment channels, with on-account and credit validation. Trade POS is also gaining bulk order capture, contacts on orders and quotations, direct order release to the warehouse and streamlined pickup workflows.

 

On the agentic side, the Dynamics 365 Commerce MCP server is now in public preview, providing a foundation for customers and partners to develop their own agentic commerce scenarios.

 

Field Service

 

Field Service is gaining a Scheduling Operations Agent, currently in public preview, which can help dispatchers optimize multiple resources against defined objectives and review proposed changes before applying them. Scheduled optimisation is planned as a next step.

 

Connected workflows across Field Service, Project Operations and Finance are now generally available. Work orders can be created directly from or linked to project tasks, connecting field execution with project scope and task-based billing. A mobile-first notes experience is also generally available, allowing technicians to capture text, images and video directly in work orders.

 

Human Resources

 

Dynamics 365 Human Resources is expanding across the employee lifecycle, from talent pools, referrals, digital offers and preboarding through learning, succession, performance, benefits, leave, HR-aware time entry and reporting.

 

Agentic capabilities are also being introduced into HR. Candidate assessment and onboarding are gaining agentic experiences, while new HR business skills will make more hire-to-retire workflows available through Microsoft Copilot, Copilot Cowork and agents.

 

Sustainability

 

Microsoft is also strengthening Dynamics 365 Sustainability around governance and auditability.

 

New capabilities are designed to provide clearer data trails for sustainability reporting, including source activity data, emission factors, calculation logic and reporting filters. Reporting period controls and governed ESG data collection are also being introduced to support more structured review, evidence and approval processes.

 

A New Way of Following the Dynamics 365 Roadmap

 

There is another important change behind these product updates. Microsoft is moving beyond traditional release waves with its AI at Work roadmap, providing a more continuously updated view of innovation across Dynamics 365, Power Platform and Dataverse.

 

The latest announcement gives a snapshot of new and upcoming Dynamics 365 ERP capabilities through March 2027. For organisations planning their ERP roadmap, this provides a clearer view of what is becoming available and what is coming next.

 

The Foundation Still Matters

 

The most significant part of this announcement may not be any single new feature. As more agents interact with ERP processes, the quality of the underlying ERP environment becomes increasingly important.

 

Reliable data. Connected processes. Clear business logic. Appropriate security. Defined permissions.

 

These are what allow agents to work with business context rather than simply generate information around it. That is the direction Microsoft is describing with agentic ERP: connecting how people work with how the business operates, while keeping Dynamics 365 at the centre of the business process foundation.

Microsoft Introduces Dynamics 365 Activate: What It Means for CRM Migration Projects

Microsoft has introduced Dynamics 365 Activate, an AI-powered tool designed to help organizations move to Dynamics 365 with less manual effort and greater visibility throughout the implementation process.

 

The first capabilities are now available in public preview for organizations migrating from Salesforce to Dynamics 365. Microsoft says Activate can analyze an existing Salesforce environment, identify data, business processes, customizations and dependencies, and use that information to support migration planning and execution.

 

For organizations considering a CRM migration, the announcement raises a more practical question: what does AI-assisted migration actually change for the project?

 

Why CRM Migrations Are More than Moving Data

 

A CRM migration rarely starts with a clean system.

 

Years of customization can leave organizations with complex data structures, workflows, integrations, business rules and processes that are difficult to map from one platform to another. Data quality can vary across departments, while some customizations may no longer reflect how the business operates today.

 

There is also a business side to the migration. Employees need to adapt to new processes and ways of working, making adoption and change management part of the project from the beginning.

 

This makes discovery one of the most important stages of a migration project.

 

Before deciding what to migrate, teams need to understand what they already have and, equally importantly, what they actually need going forward.

 

How Dynamics 365 Activate Aims to Help

 

Activate is designed to bring AI into this part of the implementation process.

 

According to Microsoft, the Salesforce migration capabilities can analyze the existing CRM environment, profile data and entities, identify relationships and dependencies, and surface customizations that require attention. The resulting context can help teams assess migration scope and identify potential issues earlier.

 

The objective is not simply to reproduce the existing Salesforce environment inside Dynamics 365.

 

The information gathered during discovery can help customers and implementation teams decide what to preserve, what to simplify and what to redesign before migration begins.

 

That distinction matters. A successful migration should move the business forward, rather than simply recreate years of accumulated complexity in a new system.

 

What Could this Mean for Customers?

 

For organizations already evaluating a Salesforce-to-Dynamics 365 migration, Activate is particularly relevant during the assessment and planning stages.

 

Its potential value is in making the existing environment easier to understand before major migration decisions are made. That can mean less manual discovery work, better visibility into migration scope and earlier identification of dependencies or potential risks.

 

Does that make Salesforce migration easier? Potentially, particularly where the existing environment is complex. But Activate does not remove the decisions involved in determining what the future CRM should look like. The benefit comes from giving teams better information to make those decisions.

 

It is also not limited conceptually to new Dynamics 365 customers. Microsoft’s broader vision for Activate includes existing Dynamics 365 customers that want to expand into new applications, processes, geographies or business units. For these organizations, the goal is to build on existing business context rather than repeat lengthy discovery for every new implementation.

 

The current public preview, however, is specifically focused on Salesforce-to-Dynamics 365 migration. Microsoft has indicated that additional CRM and ERP migration scenarios will follow, with ERP capabilities planned later in 2026.

 

What Happens to the Implementation Partner?

 

AI-assisted migration does not make implementation expertise less relevant. It changes where that expertise can have the greatest impact.

 

If AI can accelerate discovery and analysis, implementation teams can spend less time reconstructing the legacy environment and more time applying business and industry knowledge to the future one.

 

That includes business process design, solution architecture, data strategy, integrations, testing, governance and change management.

 

For customers, this distinction matters. The technology can help answer what exists and identify potential migration considerations. Experienced implementation teams are still needed to determine what should change and how those changes should work in the context of the business.

 

That is ultimately the significance of Dynamics 365 Activate. It is not simply another migration utility. It reflects a broader shift toward AI-assisted implementation, where more of the analysis can be automated while the decisions shaping the future business environment remain collaborative and human-led.

 

For organizations considering a move to Dynamics 365, the question is becoming less about how much of the old system can be moved, and more about what is worth taking forward.

Microsoft Brings Copilot Business to Small and Medium Companies

Microsoft just announced a new AI-powered productivity tool for small- and medium-sized businesses. Here comes Microsoft 365 Copilot Business!

 

AI Productivity for Every Small and Medium Business

Since its introduction in 2013, Microsoft 365 Copilot Business has become a must-have AI companion for companies worldwide. But it wasn’t affordable for everyone. Today, Microsoft is taking small- and medium-sized companies into consideration, offering a version tailored to their budget and needs.

 

Starting December 1^st 2025, Copilot Business will be available worldwide, with the same Microsoft 365 Copilot Business capabilities, now offered at more adaptable pricing. The one condition: your organization must have no more than 300 users.

 

What Copilot Business Delivers

 

Copilot Business provides a unified, work-ready AI experience across Word, Excel, PowerPoint, Outlook, and Teams, all powered by Work IQ, which learns your role, routines, and organizational context. It handles repetitive tasks, highlights key insights, and works within your existing security and privacy controls, letting you adopt AI confidently with zero extra setup.

 

Designed to help small- and medium-sized businesses compete, it speeds up emails, reports, and proposals so teams can focus on more strategic work. And with Copilot Chat, Search, Pages, Notebooks, and customizable agents built into one interface at no additional cost, you get powerful, enterprise-grade AI that elevates productivity.

 

Select the Plan That Fits Your Business Needs

 

Microsoft has taken it even further to help you choose the best option for your organization out of the few choices:

 

• Microsoft 365 Business Basic + Copilot Business: Essential web and mobile AI-powered apps to help your team work confidently and make faster, smarter decisions.
• Microsoft 365 Business Standard + Copilot Business: Everything in Basic plus the full suite of desktop Office apps for a complete, integrated work experience from any device.
• Microsoft 365 Business Premium + Copilot Business: All the benefits of Standard, along with advanced security and device management to protect your business as you scale.

 

Get started with Copilot Business and see how AI can transform your SMB today.

What’s New in Microsoft Dynamics 365 Finance

The latest Microsoft Dynamics 365 Finance update brings key improvements, including features that are new, changed or enhanced, designed to make financial processes faster, more accurate, and easier to manage. All this will be available on the following schedule:

 

• Preview of release: October 2025
• General availability of release (self-update): December 2025
• General availability of release (auto-update): February 2026

 

New or Changed Features

 

A number of new and changed features have been introduced to simplify finance workflows and enhance overall efficiency.

 

Accounts Receivable

 

• Faster Global Transaction Page— Optimized performance for large datasets, allowing quicker lookups and smoother navigation.
• Structured QR-Bill Addresses (Switzerland)— Supports structured “S-type” addresses for both biller and debtor, improving accuracy and compliance in Swiss billing.

 

Fixed Assets

 

• Stable Acquisition Proposals— Recurring batch jobs for asset acquisitions now continue even if older journals are deleted, preventing interruptions.
• Consistent Asset Naming— Asset names from purchase orders remain intact; new details are added without overwriting existing data.
• Accurate Transaction Timing— Inventory sold transactions now post at the correct time for cleaner and more reliable financial tracking.
• (Preview) Intercompany Asset Transfers— A new data entity streamlines transfers between legal entities, helping organizations automate asset management.

 

Subscription Billing

 

• Optimized Batch Processing— Reduced a significant amount of chattiness in batch process.
• Faster Invoice Posting— Billing schedule invoices now post using multithreaded batch processing, allowing multiple invoices to be processed in parallel for significantly faster execution.
• (Preview) Parallel Deferral Recognition— Enhanced the subscription billing deferral recognition batch process by processing deferral data in parallel, allowing each run to complete more efficiently.

 

Enhanced Features

 

Several improvements have been made to refine existing processes, making daily finance tasks smoother and more reliable.

 

Accounts Receivable

 

• Free Text Invoice— Corrects posted invoice totals to include all line amounts, ensuring consistent reporting.
• Case Management Visibility— Invoice and Invoice line details information now appear on the Associations FastTab on My cases.

 

Credit & Collections

 

• Interest Note Flexibility— Users can now view and select the option for the Due Date and the Terms of Payment when posting a customer interest note.
• Smarter Collection Emails— Email template on the collection process automation uses the variables on the Subject line.
• Faster Interest Note Creation— Uses top-picking optimization when creating customer interest notes, to speed up processing for large transaction volumes.

 

General Ledger

 

• Account Reconciliation Agent (Production Preview)— Now provides suggested actions for In ledger not in subledger and In subledger not in ledger exception types.
• User ID Visibility in Settlements— The Ledger Settlement Inquiry page now shows the user ID that did the settlement for full audit transparency.
• Ledger Settlement Performance— The Ledger settlements page has been updated to improve the performance, although customizations may need to be updated to work with the new page.

 

Subscription Billing

 

• Automatic Discount Groups— Discount group setup in trade agreement for item prices now automatically applies to the billing schedule when created for the corresponding customer record.
• (Preview) Deferral COGS Dashboard— Dashboard monitors for visibility into deferral adjustment errors with rerun capability.
• (Preview) Process Completion Notifications— A notification message is displayed when the asynchronous process finishes so that the user is notified.
• Consistent Credit Note Exchange Rates— At the termination of billing schedule, a credit note is created against the invoices (sales orders) with the same exchange rate used at the time of invoicing.

 

Take the Next Step with AXM365

 

Ready to unlock the full potential of Microsoft Dynamics 365 Finance?

 

AXM365 helps businesses implement, optimize, and modernize their ERP systems, ensuring finance and operations teams work smarter, not harder.

Microsoft 365 Copilot: Role-Based AI Empowering Sales, Service, and Finance Teams

Microsoft takes Copilot to the next level — empowering sales, service, and finance teams with AI built for their roles.

 

The latest Microsoft 365 update introduces role-based Copilot experiences that go far beyond general productivity assistance. Sales reps, service agents, and finance professionals now get context-aware, data-connected tools that work directly within Outlook, Teams, Excel, and Dynamics 365 — transforming how work happens.

 

Sales

 

For sales teams, Copilot integrates seamlessly with leading CRM systems such as Dynamics 365 and Salesforce, providing quick access to opportunity details, customer communications, and company insights.

 

It helps sellers prepare for meetings, track deal status, identify risks, and manage CRM records more efficiently—all within their daily tools like Microsoft Teams, Outlook, and Copilot.

 

Service

 

The AI-powered service solution enables customer service teams to quickly generate case summaries, draft personalized response emails, and update CRM records seamlessly, all while managing rising customer expectations, increasing workloads, and fragmented toolsets.

 

Fewer clicks and faster responses allow teams to resolve issues more efficiently while maintaining high-quality, personalized customer interactions.

 

Finance

 

The AI-powered finance solution helps finance teams work more efficiently on complex tasks, like checking transactions and reviewing financial differences.

 

 

 

By bringing ERP-connected data from tools like Dynamics 365 and SAP directly into Copilot, Excel, and Outlook, teams can quickly draft customer emails with account details, speed up transaction reconciliation, flag discrepancies, prepare reports, and perform variance analysis.

 

It also helps clean, reshape, and structure ERP exports into analysis-ready reports, saving time on manual work. This allows finance professionals to focus on making informed decisions that support business growth and keep operations running smoothly.

 

 

Why It Matters

 

Overall, these role-based AI capabilities enable sales, service, and finance professionals to work smarter and faster with AI-powered insights and automation embedded right where work happens.

 

With these updates, Microsoft positions businesses to move toward what it calls “Frontier Firms” — organizations that embed AI into their core operations. The result? Less time on manual work and more time driving strategic impact.

 

Starting October 2025, these solutions will be available to help organizations scale AI adoption and accelerate productivity across key business operations.

 

Discover How AXM365 Can Support Your Implementation

 

AXM365 guides your Microsoft 365 Copilot implementation. Get in touch to improve workflows, drive productivity, and implement AI solutions designed for your business.

Partner Alert: Microsoft 365 Copilot Licensing Updates

The latest Microsoft 365 Copilot updates bring zero-rating and role-based enhancements, adding value by simplifying licensing. Existing users can now access additional features at no extra cost, with role-based capabilities for Sales, Service, and Finance fully included in Microsoft 365 Copilot.

 

Copilot Studio Value Updates

 

The update began by broadening the range of agents and features covered under the Microsoft 365 license. From now on, all Copilot Studio capabilities—including agent flows, AI tools, and deep reasoning—are available within Microsoft 365 Copilot for agents running under a licensed user’s identity.

Key Updates:

• Included Usage for Internal Scenarios

When Copilot Studio agents are used in business-to-employee (B2E) contexts by a licensed Microsoft 365 Copilot user, the activity is now fully covered under the Microsoft 365 Copilot User Subscription License (USL).

 

• Full Feature Set Coverage

Agent flows, AI tools, and deep reasoning are now part of the license.

 

• Copilot Credits as Payment

In scenarios like B2C, unlicensed Microsoft 365 Copilot users will still be charged through Copilot Credits (formerly known as “messages”).

 

• Streamlined Copilot Studio Positioning

Copilot Studio now distinguishes between two creation paths with simplified naming for the agent-building experiences:

 

• • Lite (formerly known as Agent Builders): built into Microsoft 365 Copilot for information workers;
  • Full: designed for makers and developers.

 

Both sit under Copilot Studio but serve different types of users.

 

Role-based Copilots Update

 

Microsoft 365 licensed users will gain access to role-based solutions for Sales, Service, and Finance, without requiring additional step-up SKUs. These solutions integrate with CRM and ERP systems, delivering relevant insights directly within Microsoft 365 Copilot and core apps like Outlook, Teams, and Excel.

Key Updates:

• Depending on their needs, licensed Microsoft 365 Copilot users can install sales, service, and finance solutions directly from the Agent Store.

 

Sales roles gain a complete view of opportunities, receive insights, and can ask questions—all from a personalized home page to stay prepared for customer meetings.

 

Service teams can enhance the customer experience by integrating CRM data directly with Outlook or Teams.

 

Finance teams can manage tasks, improve data preparation, review account details by accessing ERP-connected information directly within Excel and Outlook.

 

• More Value with Microsoft 365 Copilot

Users can now take full advantage of role-based capabilities in Copilot for Sales, Service, and Finance as part of their existing Copilot license, simplifying access and enhancing efficiency.

 

• Role-based Solutions

 

Microsoft 365 Copilot now includes role-based solutions for Sales, Service, and Finance, enabling customers to purchase a full suite of features that boost efficiency and streamline workflows.

 

Maximize Your Microsoft 365 Investment

 

AXM365 guides you through seamless implementation. Reach out today to transform your workflows and explore tailored solutions for your business.

2025 Release Wave 2 Plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot Offerings

On July 16th, 2025, Microsoft published the 2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform and Copilot Offerings, introducing new and improved capabilities set to release between October 2025 and March 2026. This release wave delivers a broad set of updates across business applications and platform capabilities, with a strong focus on AI-driven processes, cross-app integration and industry-specific innovation.

 

Early access for selected features begins on August 4, 2025, allowing organizations to explore key functionalities ahead of general availability, which will roll out in phases from October through March.

 

Highlights from Dynamics 365

 

Microsoft Dynamics 365 Customer Insights

 

Data enhances Microsoft Copilot and agents with real-time, unified customer profiles, enabling teams to act on insights within their workflow. With enriched data, seamless platform integration, and faster processing, businesses can deliver timely, personalized experiences that boost engagement and conversions.

 

Microsoft Dynamics 365 Customer Insights – Journeys

 

Microsoft Dynamics 365 Customer Insights – Journeys empowers businesses to craft personalized, AI-driven customer experiences across all touchpoints. With Copilot, agents, and enhanced orchestration tools, teams can engage the right audiences at scale, streamline lead generation, and accelerate growth.

 

Microsoft Dynamics 365 Sales

 

Microsoft Dynamics 365 Sales brings the power of AI to help sellers achieve their targets and automate busywork. Microsoft Copilot delivers actionable insights in the flow of work, while AI agents research and engage leads, drive purchase intent, and proactively bring key insights and emergent deal risks—helping sellers close more deals faster. A reimagined interface reorients sellers from data to insights.

 

Microsoft Dynamics 365 Customer Service

 

Microsoft Dynamics 365 Customer Service continues to enhance agentic and Copilot capabilities for case and knowledge management, as well as AI-driven routing.

 

Microsoft Dynamics 365 Contact Center

 

Microsoft Dynamics 365 Contact Center continues to enhance agentic and Copilot capabilities to automate the service journey across digital and voice channels, along with the introduction of new omnichannel and supervisor capabilities in the 2025 release wave 2.

 

Microsoft Dynamics 365 Field Service

 

Microsoft Dynamics 365 Field Service will deliver AI agents, enhanced scheduling tools, mobile usability improvements, and deeper Microsoft 365 integration in the upcoming release wave.

 

With innovations across inspections, vendor coordination, and connectivity with Microsoft Dynamics 365 Project Operations, Field Service empowers organizations to deliver smarter, faster, and more seamless service at scale.

 

Microsoft Dynamics 365 Finance

 

Microsoft Dynamics 365 Finance brings global-scale finance and agentic operations to our customers, including agents that can lead to faster financial close and provide additional automation and optimization across large scale operations, as well as enhancements to business performance analytics and planning solutions.

 

Microsoft Dynamics 365 Supply Chain Management

 

Microsoft Dynamics 365 Supply Chain Management can enhance demand planning with event and promotion forecasting, and help improve quality management for sample handling, while the Supplier Communications Agent will automate vendor interactions.

 

New supplier engagement tools and warehouse app upgrades will also be introduced to further streamline operations and boost efficiency.

 

Microsoft Dynamics 365 Project Operations

 

Microsoft Dynamics 365 Project Operations will continue to deliver powerful enhancements across the project lifecycle. These include improved mobile and browser experiences for time and expense, better project planning with enterprise custom fields, streamlined billing and invoicing workflows, and expanded support for stocked items, investment projects, and migrations to the modern architecture.

 

Microsoft Dynamics 365 Human Resources

 

Microsoft Dynamics 365 Human Resources can enhance the hire-to-retire journey with Microsoft Entra ID and Microsoft Viva Connections integration to help reduce duplication. New agentic capabilities will be introduced to streamline onboarding with guided experiences and automation.

 

Recruiter assist will also now support job description generation and interview assistance, helping to improve efficiency across hiring and onboarding.

 

Microsoft Dynamics 365 Commerce

 

Microsoft Dynamics 365 Commerce advances in-store experiences by providing a mobile-first point-of-sale that provides business continuity even during a business outage. Improvements to the Adyen payment connector allows modern payments like Pay by Link across channels, offering more purchasing options for omnichannel customers.

 

Additionally, omnichannel unified pricing enables retailers to establish more intricate pricing structures, helping them remain competitive.

 

Microsoft Dynamics 365 Business Central

 

Microsoft Dynamics 365 Business Central introduces AI agents to enhance efficiency and automation in the 2025 release wave 2. These agents seamlessly integrate to execute complex tasks, generate reports, automate processes, and optimize order creation using natural language processing.

 

Furthermore, this release focuses on quality management, subcontracting, sustainability, and e-document capabilities.

 

Highlights from Microsoft Power Platform and Microsoft Copilot Studio

 

Microsoft Copilot Studio

 

Microsoft Copilot Studio continues its journey to make agent creation and operation even easier and more powerful with autonomous agents in Microsoft 365 Copilot, the ability to build complete teams of agents that work seamlessly together, and improved governance for enterprise scalability.

 

Copilot Studio will offer even deeper integration with Azure AI Foundry and the Microsoft Graph, helping to ensure your agents can use the latest AI technology in coordination with your data in Microsoft Graph.

 

Microsoft Power Apps

 

Microsoft Power Apps enhances human and agent collaboration with a new agent feed to supervise the work of agents and extensible built-in agents for common tasks like enter, explore, visualize, and summarize data.

 

Bring business problems to Plan Designer and a team of agents will help you build enterprise solutions, including apps, agents, Microsoft Power BI reports, and more. Vibe code with the App Agent to create data-connected experiences—just describe what you need or provide an image, and it can be done.

 

Microsoft Power Pages

 

Microsoft Power Pages enables businesses to build secure, data-driven portals effortlessly. In this wave, we will further expedite site building for low-code makers and pro developers to help build intelligent sites for your employees, customers, and partners.

 

The introduction of enhanced security agent features will further empower low-code makers, pro developers, and admins with actionable insights and abilities for securing their websites.

 

Microsoft Power Automate

 

Microsoft Power Automate is transforming how enterprises automate complex business processes through new human-in-the-loop experiences, such as advanced approvals and AI-native capabilities, such as generative actions and intelligent document processing.

 

To manage complex automations at scale, a comprehensive suite of governance, observability, and security controls will be introduced to the Automation Center and Power Platform admin center.

 

Microsoft Dataverse

 

Microsoft Dataverse continues to serve as a trusted low-code data platform, enabling the creation of scalable agents, Copilot applications, and automations. This update introduces enhancements to core agentic capabilities, including Dataverse for Agents and Dataverse Search to support smarter, AI-ready experiences.

 

New features such as Dataverse Model Context Protocol (MCP) Server and AI-powered business logic tools further expand the ability to build dynamic, intelligent solutions grounded in enterprise data.

 

Microsoft Power Platform Governance and Administration

 

Microsoft Power Platform governance and administration will become the unified governance hub for managing intelligent agents, agent-driven apps, and automated workflows across the Microsoft ecosystem in this release wave. This will provide a secure, governable, reliable platform for agent development.

 

What This Means for Your Business

 

Whether you’re in manufacturing, retail, professional services, or energy and resources, the 2025 release wave 2 brings significant enhancements to help your teams do more – with less manual effort and greater intelligence.

 

AI-powered agents, cross-app connectivity and deeply integrated Copilot experiences are transforming how work gets done, making it easier to adapt, scale and innovate in a competitive market.

 

Want to learn how these updates can support your business goals? Reach out to us here.

Smarter Supply Chain, Stronger Manufacturing: What’s New in Business Central 2025 Wave 1?

The latest release wave for Dynamics 365 Business Central is here, and it’s bringing powerful upgrades for businesses managing complex supply chains and manufacturing processes. With a clear focus on usability, automation, and productivity, the 2025 Wave 1 update empowers organizations to streamline operations and respond faster to change.

 

Enhanced Inventory Management and Project Operations

 

Microsoft has expanded inventory and project capabilities to improve traceability, cost control, and operational accuracy. Key improvements include:

 

• More flexible lot and serial number tracking across transfer orders, warehouse documents, and production output;
• Improved cost adjustment processes to better align inventory value with actual costs;
• The ability to receive project items directly via receipts or put-away, enhancing inventory accuracy in project workflows;
• Concurrent inventory posting that supports real-time updates across multiple transactions, streamlining warehouse and financial operations.

 

These features provide teams with tighter control over stock movements and quality assurance while reducing manual errors.

 

Smarter, Streamlined Manufacturing Processes

 

Manufacturing workflows become more efficient with updates designed to simplify product design, improve production management, and enhance integration with warehouse activities:

 

• Streamlined handling of bills of materials and routings for easier product design and planning;
• New option to reverse production order transactions, offering greater flexibility in managing production corrections;
• Improved integration with warehouse order processing to ensure seamless coordination of materials flow;
• Enhanced costing capabilities for more accurate tracking of production expenses and inventory valuation.

 

Together, these changes reduce production delays, minimize errors, and improve cost insights for manufacturers.

 

Data-Driven Manufacturing Insights

 

Wave 1 introduces advanced analytics tools that empower manufacturers to transform data into actionable insights:

 

• New and updated manufacturing reports provide visibility into production performance, resource utilization, and cost variances;
• An enhanced Power BI manufacturing analytics app offers richer data visualizations and customizable dashboards for quick decision-making.

 

Ready for What’s Next in Supply Chain and Manufacturing?

 

Whether you’re optimizing inventory, streamlining production, or harnessing data to drive smarter decisions — the 2025 Wave 1 release of Dynamics 365 Business Central is designed to support your business’s next level of growth.

 

Try the New Desktop Companion Application for Dynamics 365 Contact Center

As customer expectations for speed and reliability grow, Microsoft is introducing a new way to support agents and enhance service delivery: the Desktop Companion Application (DCA) for Dynamics 365 Contact Center.

 

Launched a year after Microsoft’s AI-powered Contact Center as a Service (CCaaS), the DCA helps service reps stay connected, even when web browsers slow down or stop responding.

 

Stay Connected with Fewer Interruptions

 

The DCA runs independently from the browser, so agents no longer need to worry about dropped calls due to page crashes or glitches. Even when the web app is unresponsive, DCA keeps the call going, ensuring continuity and stability throughout every interaction.

 

Key Features for Agents

 

Once installed by the organization’s admin, the Desktop Companion Application allows agents to:

 

• See active and on-hold calls
• Use mute and end-call controls
• Monitor real-time connection status
• Customize language and device settings in the Settings tab
• Check for updates when needed

 

These features empower agents to work more confidently, even if the browser isn’t performing at its best.

 

How Agents Use the Application

 

At the start of their shift, agents launch the DCA, which runs quietly in the background while they manage calls. The interface provides full visibility into their call status — including mute, end, and hold options along with a clear connectivity indicator to monitor system performance.

 

 

If a browser issue arises, the DCA ensures the call continues without disruption. Agents can also personalize their settings and check for updates anytime via the Settings tab.

Real-World Impact: Improved Contact Center Performance

 

One early adopter of the DCA reported a dramatic improvement in contact center performance. Average speed to answer dropped from six minutes to under one minute, and issues with dropped calls and Bluetooth connectivity significantly decreased.

 

“Our calls are connecting quicker. It’s so speedy for agents to be able to answer the call and talk directly to them. The delay between accepting calls and being able to hear the customer has gone.”

 

These results highlight how the DCA not only streamlines agent workflows but also boosts overall customer satisfaction.

 

Easy to Deploy Across Teams

 

Rolling out DCA is simple. IT admins can install it across service representatives’ machines, giving teams immediate access to a more reliable desktop-based calling experience.

 

Equip Your Agents for Service Without Disruption

 

Ready to improve service delivery in your contact center?